Help
Last Updated 06 November 2011

HELP

Ordering & Paying

Ordering is simple: please contact us should you wish to purchase an item at info@greenboughcompany.com or 01491 573654. At this point, we'll confirm whether the item is still in stock (on rare occasions such as clearance sales, goods advertised may sell out before they can be removed), and what the delivery costs to your address will be. We'll need your delivery details, including post code, to compute delivery charges. All costs will be quoted in pounds sterling (£).

If you'd like to go ahead with your order, payment is generally made via PayPal and on receipt of the invoice we'll email to you. If you've not used PayPal before, simply click on the yellow 'Pay' button at the bottom of the invoice, and you'll be taken through to the order page. You'll then be asked to enter your credit or debit card payment details. You do not need to be a member of PayPal to pay this way. It's a simple and quick method of payment and all your details will be absolutely secure: PayPal have every international security certificate going! We do not handle any of your payment information ourselves.

As soon as your payment has cleared, we'll contact you to say that your parcel has been posted, or to confirm a date for courier delivery.

Delivery Information

We calculate delivery per package. Please contact us at info@greenboughcompany.com or 01491 573654 (10.00am - 5.00pm Monday - Friday) for further information on how much delivery of your package is likely to be. As a general rule, delivery to the UK Mainland for smaller parcels up to a weight of 20 kg is between £5.00 - £20.95, depending on weight and dimensions.

Larger and heavier items, such as a piece of furniture, will need to be sent by courier. The cost for deliveries up to 100 miles away from us in Henley-on-Thames, Oxfordshire is usually £70.00 for the first item, £40.00 for each item thereafter in the same delivery job. Very large items may incur a small additional fee. Delivery charges rise incrementally the further away you are from our 100 mile zone on the UK Mainland. Please contact as at info@greenboughcompany.com for a quote. In some cases, if you live close to Henley-on-Thames for instance, you may wish to collect your items in person to save on courier fees. Please contact us should you wish to organise this.

Overseas orders: We are very happy to send items further afield than the UK Mainland, but charges will necessarily differ from those quoted above. Please contact us for further information if you'd like a quote. Items sent abroad may have their own customs and national taxes added to them: you are responsible for these additional costs, so please do take them into account when you order.

Furniture Delivery Disclaimer

In order to keep down costs to yourself, our delivery service is - unless otherwise specified or requested - a one-man operation. Please ensure that you have someone at your address to help the courier with the delivery. In the interests of lower costs, the courier is only obliged to deliver to your kerbside, but will gladly help further if there's someone there to lend a hand.

Please also ensure that you double-check the measurements of the item in question before placing your order: it's the customer's responsibility to ensure any furniture will pass freely through doorways and passageways, around tight corners or turns, and up or down stairs. Our products always have clear height, width and depth measurements displayed on our website. If upon delivery your furniture does not fit, we will be unable to refund your postage, and the return fee will be deducted from any refunds we make to you.

Returns Policy

In the unlikely event that your order arrives damaged or you wish to return it, please contact us within 8 working days at info@greenboughcompany.com or 01491 573654 10.00am - 5.00pm Monday - Friday. Please then fill in the enclosed Returns Slip which will have been sent out with your order, and send the parcel back to us within 30 days of receipt in reasonable condition and with as much of the original packaging as is possible. Please note that personalised or made-to-measure products may not be returned unless faulty. This does not affect your statutory rights.

With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. When returning an order, we strongly advise you to obtain Proof of Postage, since we are not responsible for returned items lost in transit.

Larger items will need to be collected by one our our couriers (the cost of this will be deducted from your final refund with the exception of faulty goods). Please contact us at info@greenboughcompany.com or 01491 573654 10.00am - 5.00pm Monday - Friday, and we shall be able to advise you further. Many thanks!

Privacy Policy

The Green Bough Company Ltd website ('Site') is a UK-based website and is in accordance with the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on the Site.

We will not sell, distribute or disclose information about you as an individual or your personal usage of the site without your consent or unless required or permitted to do so by law. We may provide links to other sites, which may not be governed by this Privacy Policy.

We would like to keep the information about you up-to-date. You may change any of the basic information we keep about you at any time by sending us an email to info@greenboughcompany.com.

If you would like not to remain on our contact lists or wish to unsubscribe from our emails, simply contact us at info@greenboughcompany.com and we shall remove your details.

In addition to the information you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognise repeat users and allow us to compile aggregate date in order to improve the Site for you.

We may monitor customer traffic patterns, site usage and related site information in order to optimise your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.

This Privacy Policy was last updated in November 2011. Please check back regularly to keep informed of updates.

Our Contact Details

The Green Bough Company Ltd
30 Queen Street
Henley-on-Thames
Oxfordshire RG9 1AP

Email:info@greenboughcompany.com
Telephone:01491 573654 (10.00am - 5.00pm Monday - Friday, with the exception of Bank Holidays)
 
Registered in England No 6927506
 
Registered Address:30 Queen Street, Henley-on-Thames, Oxfordshire RG9 1AP


 
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